We understand that judging your size during pregnancy can be tricky, so we offer our online customers a full refund for unworn items that are in a saleable condition. All items must be returned in the original packaging with all tags and labels intact within 14 days of delivery.
Keep in mind these 4 steps for refunding process:
1. You must return your item to our warehouse within 14 days of purchasing it;
2. It must be unworn, not used and clean;
3. It must be in its original packing and must be purchased for full price (special terms&conditions for items bought on sale);
4. It must be with all original labels.
Attention! Special terms&conditions are applied for items purchased on sale. Information regarding items on sale can be found directly next to each item on sale in the section "SALE".
Due to hygiene reasons we are unable to accept returns of hosiery and lingerie. Swimwear bottoms must be tried on over your own underwear.
If you have decided to return a purchased item to the online store “9 mēneši”:
- The Consumer Rights Protection Law (CRPL) of the Republic of Latvia and the regulatory Cabinet of Ministers Regulation No. 255 “Regulations Regarding Distance Contracts” (Cabinet Regulations No.255) state that the consumer has the right to withdraw from the contract within 14 calendar days and return the item purchased in the online store back to the seller. Paragraph 12, Section 6 of the CRPL states that in the case of the Distance Contract with the return of the item purchased “the consumer is responsible for the preservation of the quality and safety of the item in the period of realization of the right of withdrawal.
- We recommend that you keep the original packaging of the purchased item in order to not get the item damaged externally when exercising the right of withdrawal in accordance with the Distance Contract.
- The store “9 mēneši” reserves the right to refuse to accept an item which has been damaged or is not complete. It has to be with with the price tag. Otherwise, the purchased item can be defined as used one.
- In order to agree upon the return of the purchased item, please send a request to the e-mail address firstname.lastname@example.org stating the number and date of the order as well as filling in the “Product return” form attached to the order and alongside the order send it via mail to the address: Stabu Street 61 k2 -29, Riga or via Omniva services (send the package to Bernu Pasaule Rimi, Matīsa street 25). Before actually sending the package to our warehouse, please inform us via e-mail email@example.com in order to avoid any unpleasant situations.
- Within 2 weeks or 14 days the consumer will be informed of the decision regarding the return of the items. You will have a full refund (except for delivery costs) within 15 up to 20 days once we receive ordered items at our warehouse and our team accepts it to the return.
- PLEASE BE AWARE that items purchased on SALE is non- refundable and not returnable.
- Any costs that might appear for returning the ordered goods are paid by the client.
We do not offer exchanges, if you would like to try a different size please return your unwanted items for a refund and place a new order online which will be processed in the usual time frame.
REFUNDING YOUR MONEY
Once your returned items have arrived at our warehouse we will endeavour to process your return within 15 to 20 working days.